Shipping policy

Shipping and Cash on Delivery policy

Luscentra currently ships orders within India. All orders are dispatched within two working days of order placement. Working days are Monday–Friday. The order-processing cutoff is 7:00 pm IST. For dispatch-time calculations only, orders placed after this cutoff or on a non-working day are counted from the next working day.

Prepaid orders: Free express shipping. Estimated transit time is 3–5 days after dispatch.

Cash on Delivery orders: Regular shipping. Estimated transit time is 7–12 days after dispatch. A ₹500 Cash on Delivery charge applies once to the entire order at checkout, regardless of the number of products or quantity ordered.

The ₹500 Cash on Delivery charge does not apply to prepaid orders and must not be added more than once to an order. Dispatch time and transit time are separate. The transit ranges are estimates measured from dispatch.

Complimentary installation remains available on request for eligible Starter Kit orders, subject to service coverage. Installation is arranged separately after delivery and does not change the dispatch or transit estimates above.

For order or delivery support, contact contact@luscentra.com with your order number. Luscentra remains your point of contact; customers are not required to resolve a damaged, incorrect or missing order directly with the carrier.