Shipping policy

Order & Shipping Policy:

• Upon placing your order, we will send you an email confirmation to acknowledge receipt of your order. Another email will be sent to confirm the dispatch of your order, indicating acceptance.
• Please note that the dispatch of ordered product(s) may occur at different times.
• Prior to handing over the product(s), we inspect and package them carefully with the assistance of our trusted delivery partners.
• Our delivery partners will make every effort to deliver the package to you as soon as possible. If they are unable to reach the provided address or deliver at a suitable time, they will contact you to resolve the issue.
• We aim to dispatch most orders within 2 business days, excluding Sundays and public holidays.
• Prepaid orders are eligible for free shipping. However, for all cash on delivery (COD) orders, there will be a shipping charge of INR 200 per item.
• Any disputes or issues related to shipping and delivery must be communicated to us within 24 hours via email (contact@luscentra.com), preferably within 24 hours, to facilitate a resolution.
• Currently, Luscentra does not offer international shipping.

Do I have to pay for shipping?
We provide free shipping across India for all prepaid orders. For cash on delivery orders, a nominal convenience fee of Rs. 200 will be added during checkout. Please note that this convenience fee is non-refundable.

How long will it take for my order to reach me?
Orders from our warehouse are dispatched from Monday to Friday and will be shipped to you within 7-10 working days from the order placement. You will receive tracking details to locate your package.

Estimated Delivery Time: For areas serviced by reputed couriers, delivery usually takes 3 to 5 business days after shipping (excluding Sundays and holidays). For other areas, delivery may take 5-7 days depending on the location.
Please note that the delivery date displayed during the order placement process and in the order confirmation email is tentative and subject to change once the order is shipped. After the shipment, an Estimated Delivery Date will be provided to track the status of your order.
While Luscentra strives to deliver products as per the communicated Estimated Delivery Date, there might be unexpected delays due to logistics challenges beyond our control. In such cases, Luscentra is not liable, and we request your cooperation. Additionally, Luscentra reserves the right to cancel an order at its sole discretion if it takes longer than the usual delivery time or if the shipment is physically untraceable. In such cases, a refund will be issued for the cancelled product(s).

How can I track my order?

Once your order is dispatched, you will receive an email containing the tracking number and the courier company responsible for processing your order.

Does Luscentra ship internationally?
We are working on expanding international delivery to many other countries. Stay tuned for updates!