Terms and Conditions
This website, luscentra.com (‘Website’) is owned and operated by Luscentra Private Limited, a company incorporated under the Indian Companies Act, 2013 (“Company/ We”) with its registered office.
The Company provides the content, product, and services on this website, and you can access them by agreeing to the Terms and Conditions, Privacy Policy, and other policies found throughout the website. These policies govern various aspects such as functionality, features, services, promotions, and customer service, and should be read alongside the Terms. By using or browsing this website, you confirm that you have read, understood, and agreed to be bound by the Terms and Policies. If you do not wish to be bound by these terms, you should refrain from subscribing to or using our services.
In these Terms, "you" or "User" refers to the individual accessing the website, its contents, and utilizing the offered services. "We," "us," and "our" refer to the Company.
We reserve the right to modify, add, or remove sections of the Terms at our discretion, without prior written notice to you. It is your responsibility to periodically review these Terms for any updates or changes. By continuing to use the website after changes have been posted, you indicate your acceptance and agreement to the revised terms. As long as you comply with these Terms, we grant you a personal, non-exclusive, non-transferable, and limited privilege to access and use the website.
By accessing, browsing, or using the website, you signify your agreement to all the terms and conditions. Therefore, it is important to carefully read the Terms of Use before proceeding.
PRIVACY POLICY
We recognize and appreciate the significance of protecting your personal information, and we have implemented a Privacy Policy to ensure its adequate safeguarding. In addition to the Terms, the Privacy Policy of the Website governs your access, browsing, and usage of our Website and is an integral part of these Terms. By continuing to use the Website, you confirm that you have read and accepted the Privacy Policy and consent to be bound by it. You agree that the Company may use your personal information in accordance with the Privacy Policy, which may be amended at the sole discretion of the Company from time to time.
YOUR ACCOUNT
To access certain features or services on the Website, it may be necessary for each user to have a registered account with a unique email ID and password combination. Your registration details and account are personal and should not be shared with others. We are not responsible for any harm, such as theft, loss of money, disclosure of information, or misuse of your account, resulting from your authorization of someone else to use it. If you suspect any unauthorized use or activity on your account, it is your responsibility to notify us immediately. Please note that passwords are issued for individual use, and any content or instructions transmitted using your password will be considered binding on you.
You agree that you are solely responsible and liable for any actions taken through your account, whether or not you were aware or authorized them. It is important to safeguard your password as a failure to do so may lead to unauthorized transactions on the Website for which you will be held legally responsible.
If you are accessing, browsing, or using the Website on behalf of someone else, you confirm that you have the authority to bind that person to the terms and conditions stated herein. If the person refuses to be bound by these Terms, you agree to accept liability for any harm resulting from their access or use of the Website.
By agreeing to these Terms, you affirm that you are either at least 18 years old or have obtained legal parental or guardian consent. You further confirm that you have the full capacity and competence to enter into these Terms, abide by the obligations, affirmations, representations, and warranties stated within them, and comply with all associated policies.
REPRESENTATIONS AND WARRANTIES: LIMITATION OF LIABILITY
The Website is provided "As Is," and we do not make any express or implied representations or warranties regarding these terms and conditions or the Website. This includes, but is not limited to, warranties of merchantability, non-infringement, or fitness for a particular purpose, except to the extent that such representations and warranties are not legally excludable.
To the fullest extent permitted by applicable law, we will not be responsible or liable, under any circumstances, for:
(a) Business interruptions;
(b) Access delays or interruptions to the Website;
(c) Non-delivery, wrong delivery, corruption, destruction, or other modification of data;
(d) Loss or damages incurred due to dealings with off-website links present on the Website;
(e) Computer viruses, system failures, or malfunctions that may occur during your use of the Website, including hyperlinks to or from third-party websites;
(f) Inaccuracies or omissions in content;
(g) Events beyond our reasonable control.
While we make substantial efforts to ensure the safety of our products for human use, it is possible that certain ingredients may cause allergic reactions in individuals or have adverse effects on individuals with pre-existing medical conditions. It is your responsibility to familiarize yourself with the ingredients, usage instructions, and precautions accompanying each of our products to ensure their safety for your use. You are solely responsible for taking appropriate precautions, seeking professional medical or dermatological advice, and avoiding any products to which you may be allergic. The Company will not be held responsible or liable for any product-related issues, including allergic reactions or other health-related issues resulting from the use of our products. For any purchases made through the online store, you will also be governed by the specific limitation of liability and disclaimer conditions provided in more detail through the product packaging, leaflets, or details on the Website.
Furthermore, to the fullest extent permitted by law, we will not be liable for any indirect, special, punitive, incidental, or consequential damages of any kind (including lost profits) related to the Website or your use thereof, regardless of the form of action, whether in contract, tort (including negligence), or otherwise.
PRODUCT: SERVICES & PRICING INFORMATION
While we strive for accuracy, we cannot guarantee that the product descriptions, pricing, colors, information, or other content available on our Website are entirely accurate, complete, reliable, current, or free from errors. The Website may contain typographical errors, inaccuracies, or may not be fully up to date. The product images provided are for illustrative purposes and may not perfectly match the actual product.
We reserve the right to correct, change, or update any information, errors, inaccuracies, or omissions on the Website at any time, including after an order has been submitted, without prior notice. Please note that such errors, inaccuracies, or omissions may also relate to the pricing and availability of products or services.
The price of a product cannot be confirmed until you place an order. In addition to the conditions specified in our Cancellation, Refunds, and Returns Policy, if a product or service is listed with an incorrect price or incorrect information due to a technical error, the Company may, at its sole discretion, refuse or cancel any orders placed for that product or service, unless the product has already been delivered or the service has already been provided to you. If an item is priced incorrectly, the Company may contact you for instructions or cancel your order and notify you accordingly. Unless the product has been delivered or the service has been provided, your offer will not be deemed accepted, and the Company may modify the price of the product or service and contact you for further instructions using the email address provided during registration or order placement, or cancel the order and notify you accordingly. If the Company accepts your order, the payment will be debited from your credit card, debit card, UPI account, net banking, or through cash on delivery (or any other available payment method on the Website) and you will be notified by email that the payment has been processed. The payment may be processed before the Company dispatches the product you have ordered. In the event of order cancellation after payment processing, the amount will be reversed and refunded to you.
Prices and availability of products and services provided or offered on the Website are subject to change without prior notice and at the sole discretion of the Company. We may revise or discontinue any product or service at any time. If we are unable to deliver the product to you on time or at all, you will be notified by email, and your order will be automatically canceled due to product unavailability or at your request if we fail to deliver the product within the expected delivery time frame, as specified by our delivery partners. We shall not be liable to pay any damages in such an event due to order cancellation or delivery delays.
MODES OF PAYMENT
Payments for the products available on the Website can be made using the following methods:
• Credit cards, debit cards, net banking, UPI, wallets, e-gift cards, and reward points.
• Instant payment options such as credit cards, debit cards, UPI, and net banking are recommended for faster order processing.
• Cash on Delivery may not be available for all products and jurisdictions. The Company reserves the right to decide which products and jurisdictions will have cash-on-delivery as a payment option.
SHIPPING AND DELIVERY:
Please refer to our Shipping and Delivery Policy provided on the Website, which may be amended from time to time.
OUR RIGHTS & OBLIGATIONS:
• We have the right to change, modify, add, or remove portions of these Terms at our sole discretion, without any prior written notice to you.
• We may suspend or terminate your use of the Website if we believe, in our sole and absolute discretion, that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms or any of the Policies, or acted unethically in any way. However, these Terms will continue to apply unless and until we choose to terminate them.
• We reserve the right to forfeit any username for any reason that we deem necessary to protect our interests or the interests of other users.
• Our failure to take action on your breach of these Terms on a particular occasion does not preclude us from taking action in respect of the same or subsequent breaches at any other time.
• The Company will not be liable for any failure to comply with its obligations caused by circumstances beyond its control, including but not limited to weather conditions, fire, flood, strike, hurricane, industrial dispute, war, hostilities, political unrest, riots, civil commotion, unavoidable accidents, Acts of God, epidemics, pandemics, or disruptions to internet/telephone systems.
• The Company will not be responsible for any loss or damage incurred if it is required to discontinue the Website or any of its services in compliance with any law, ruling, order, regulation, requirement, or instruction of any central or state government, or due to any other unavoidable reason beyond its control.
• For any clarifications regarding these Terms, please contact us at contact@luscentra.com. The Company will not be held responsible for any misunderstanding or misinterpretation of the Terms by you.
• None of the provisions of these Terms shall be deemed to constitute a partnership or agency between users and the Company, and users shall have no authority to bind the Company in any manner whatsoever.
• The Company accepts no liability for any errors or omissions, whether on behalf of itself or any third parties.
INTELLECTUAL PROPERTY RIGHTS
The Content available on the website, including trademarks, logos, service marks, text, graphics, images, and software, is the Company's property and protected by Indian intellectual property laws. Without our express written consent, you may not use, reproduce, sell, modify, or exploit the Content or any part of the website for any purpose, except as allowed under limited licenses or required by applicable law.
LIMITED LICENSE
You are granted a limited, non-exclusive, non-transferable license to access and use the Website for personal and non-commercial purposes, subject to these Terms of Use. All rights not expressly granted to you are reserved by the Website and its affiliates. The Company reserves the right to terminate your license and block your access to the Website at its sole discretion, without notice.
SPECIAL FEATURES, FUNCTIONALITY, AND EVENTS
Certain special features, functionality, or events offered on the Website may be subject to additional terms of use, rules, or policies. If you choose to participate, you agree to abide by those additional terms.
THIRD-PARTY LINKS
The Website may contain links to third-party services. If you decide to access those third-party websites, apps, products, or services, you do so at your own risk. The Company is not responsible for any outcome or harm resulting from your use of third-party websites or services. Links on the Website are provided for convenience and do not imply endorsement. You should review the terms, conditions, and privacy policies of any external websites you visit.
INDEMNIFICATION
You agree to indemnify and hold the Company harmless from any losses, liabilities, claims, damages, costs, and expenses arising from your breach of these Terms or any obligations, as well as any loss, damages, or costs resulting from actions that impose an unreasonable burden on our infrastructure.
DISPUTES
If you have a complaint, we will attempt to resolve it through our internal complaints-handling procedure. If the complaint is not settled in this manner, any dispute will be governed by Indian laws, and the courts of Hyderabad, Telangana, India, will have jurisdiction. Disputes will be settled through arbitration in accordance with the Arbitration and Conciliation Act, 1996, with the venue in Hyderabad, India. No class arbitration will be permitted.
SITE SECURITY
You are prohibited from violating the Website's security, including unauthorized access, probing, interference, or sending unsolicited emails. The Company may investigate and cooperate with law enforcement in response to security violations. You agree not to use any devices or mechanisms to interfere with the Website's proper functioning.
CONSENT TO RECEIVE NOTICES ELECTRONICALLY
By using the Website, you consent to receiving agreements, notices, and other communications electronically through email or postings on the Website. To withdraw consent, you must notify us and discontinue using the website. This consent is separate from marketing communications consent.
PRICING
Product prices, inclusive of taxes, are described on the Website and subject to change at our discretion.
MRP DISCLAIMER
The maximum retail price (MRP) of products may vary based on manufacturing or import dates but remains intact as declared on each specific product.
PACKAGING
In an effort to reduce environmental impact, some products may not have extra packaging such as safety seals or inner lids. Packaging is designed to minimize content leakage during delivery.
TERMINATION
These Terms remain in effect until terminated by you or the Company. You may terminate by discontinuing use of the Website. The Company may terminate at any time without notice and deny access. Upon termination, you must destroy all materials obtained from the Website, and your obligations under the Terms, including payment for products ordered, continue.
GENERAL
These Terms and Conditions constitute the complete agreement between us regarding your use of the Website and supersede prior proposals. We reserve the right to change the Terms at any time, with immediate effect upon posting. Failure to enforce any provision does not waive our rights. If any provision is unenforceable, it will be modified to reflect the original intent. For questions, contact us at the provided email address.
CONTACT INFORMATION:
Customer Service Desk
Email: contact@luscentra.com
If you have any further questions regarding these Terms and Conditions, please email us at contact@luscentra.com