Privacy Policy

At www.luscentra.com ("our website"), we respect the privacy of our users and understand the importance of managing their personally identifiable information ("Personal Information") in a secure and responsible manner. Personal Information includes details that can identify an individual, such as name, address, email, and contact information. We do not sell, trade, or transfer Personal Information to third parties without consent, except as required by law.
To ensure transparency and inform you about our data practices, we have developed this privacy policy. This policy explains what information we collect, why we collect it, how we use it, and the security measures we implement to protect it. Please note that this policy may be updated periodically, and it is advisable to review it from time to time.

COLLECTION OF INFORMATION
• Browsing: You can visit our website without providing any Personal Information.
• Registration and Services: When you register, subscribe, or request services, we collect Personal Information such as your name, address, email, and contact information. We also collect information about your usage each time you use our service.
• Contact: If you contact us via email, letter, phone, or online chat, we collect your sender information and any voluntarily disclosed information.
• Surveys: Participation in surveys is optional, and any information you provide is used for research purposes.
• Transaction Details: We collect information about your orders and their fulfillment.
• Website Visit: We gather non-personal details about your visit, such as traffic data, location data, weblogs, and communication data, for billing and website optimization purposes.
• Payment Information: We do not collect or store credit card, debit card, or banking information. Such details are directly transmitted to payment gateway providers.

USE OF INFORMATION
We use the Personal Information stored in our database to provide services, communicate with you, troubleshoot issues, and enhance your experience on our website. The information you provide is used to confirm transactions, resolve problems, inform you about new products, conduct surveys, and customize your shopping experience.

IP ADDRESS AND COOKIES
• IP Address: We may collect your device's IP address, operating system, and browser type for system administration, generating aggregate information for advertisers, and understanding user behavior. This data does not personally identify individuals.
• Cookies: Our website may use cookies, which are small files stored on your computer's hard drive. Cookies help improve our website, deliver personalized services, and speed up searches. They do not retrieve data from your hard drive. You can disable cookies, but it may limit your access to our site.

CONSENT
By using our website, you consent to our Online Privacy Policy and the processing of Personal Information as described. You can unsubscribe from marketing emails, modify your preferences, and manage communication settings through your registered user profile.

MUTUAL BENEFIT FROM PERSONAL INFORMATION
• Marketing Emails: If you provide your email address, we may send newsletters, surveys, or promotional emails. You can unsubscribe using the provided link or update your preferences.
• Text Messages: If you provide your mobile number, you may receive text message alerts. We do not send unsolicited messages, and standard rates from your mobile service provider may apply.
• Telephone Calls: Providing your phone number may result in receiving calls with product information or promotions.
• Service-related Communication: By providing contact information, we may communicate service announcements, respond to inquiries, or address customer service requests.

INFORMATION SECURITY
We implement security measures to protect against unauthorized access, alteration, disclosure, or destruction of data. Access to personally identifying information is restricted to authorized personnel necessary for operating and improving our services. While we strive to ensure the security of your information, no method of transmission over the internet or electronic storage is completely secure.

UPDATING YOUR INFORMATION
By registering with our website, we may periodically contact you to update your content and provide new features that we believe will be beneficial to you.

SHARING OF INFORMATION
Protecting your Personal Information is our top priority. We do not sell or rent your personal information to third parties for marketing purposes without your explicit consent. However, there are certain situations where we may share your information with third parties:
• To provide services to you, we may share your personal information with third-party vendors who assist us in delivering our services, such as email providers, shipping companies, marketing service providers, and others. If you use a credit card or financing option to place an order, we will share your personally identifiable information with the financing company to process your order. We have confidentiality agreements in place with these third parties to ensure they only use your personal information for authorized purposes.
• We may disclose or share your personal data if we are legally obligated to do so or believe it is necessary to comply with applicable laws, regulations, or government authorities.
• Your personally identifiable information may be disclosed to determine your credit status, initiate legal proceedings, protect our rights or property, process insurance claims, or prevent harm to yourself or others.
• In the event of a business transition such as a merger, acquisition, or sale of assets, we may transfer or share a copy of your personal information with our company, affiliates, or subsidiaries.

SECURITY
We take steps to protect your privacy as outlined in this privacy policy. We employ reasonable measures to limit access to your Personal Information to authorized employees, agents, and individuals who require the information for their job responsibilities. Our security system, including Secure Socket Layer (SSL) technology, safeguards the personal data you share with us. However, please note that no internet data transmission can be guaranteed as completely secure. By providing personal information to us, you agree that we are not liable for any breach of security unless it results from our gross negligence or deliberate violation of this privacy policy. It is advisable to log off from your account when using our website on a shared computer.

PROTECTION OF YOUR INFORMATION
All information collected on our website is securely stored in our controlled database located in India. We require all parties involved to comply with applicable laws and honor the privacy representations stated in this Privacy Policy. While we have implemented effective security measures, no security system is entirely impenetrable. We cannot guarantee the absolute security of our database or the interception-free transmission of information over the Internet. Additionally, any information you post in discussion areas will be accessible to anyone with Internet access.

YOUR PRIVACY RESPONSIBILITIES
To protect your privacy, please:
• Avoid sharing your userID or password with anyone else.
• Log off the website when you have finished using it.
• Take customary precautions to safeguard against malware by installing and updating suitable anti-virus software.

REVIEW OF PERSONAL INFORMATION
You have the ability to update your personal information or withdraw your consent for further sharing of your data by contacting us at contact@luscentra.com.

COMMUNICATION
Upon registration, users will receive promotional and transactional emails from our website. If you no longer wish to receive communications from us, you can opt-out by sending an email to contact@luscentra.com or using the unsubscribe link provided in our email promotions.

AUTHORIZED STATEMENT
This Privacy Policy governs the collection, use, and disclosure of Personal Information through our website. Any other privacy statements or summaries from third parties hold no legal effect.

CHANGES TO THIS PRIVACY POLICY
Our website reserves the right to update, change, or modify this policy at any time. The revised policy becomes effective upon its update. Our website is not liable for any loss or damage resulting from the disclosure of a user account. You can contact us at
contact@luscentra.com for any questions